Hey there! I’m Kayla Murphy, Director of Customer Success at Trustfuel. Welcome to Success Fuel: Building A Scalable Customer Journey!

We created Success Fuel to give growing, ambitious customer success teams the knowledge they need to fuel their goals and make customers as successful as possible. We’ll be releasing blog posts and webinars all summer long, guiding you through building your own unique customer success journey. We’ll be sharing customer engagement ideas, important metrics to evaluate, lifecycle stage processes, customer segmentation, shareable templates and more.

As a Customer Success Platform, we believe true customer success stems from a passion for serving your community. Trustfuel values transparency, simplicity and ongoing education. By sharing our collective knowledge and learnings with our community, we hope to give back to our community of customer success fanatics.

The most common questions we hear from our customers and community are:

When should I engage?

What should I say?

What steps do I take to ensure customer success?

These questions persist through every customer segment, product tier and lifecycle stage. Success Fuel is intended to help you answer these questions and fuel a repeatable process for customer success. Teams that value and prioritize customer success don’t just have healthier, happier customers. They create sustainable, scalable growth.

Steps to Success will help you create these processes and scale the ones that work. We’re excited to have you along for our journey!

– The Trustfuel Team