This guide contains everything you need to know to get your first Net Promoter Score campaign off the ground. This ebook will covers the basics of NPS, explains the research that supports it, and help you make the most of using an NPS system to fuel growth.
Loyalty is crucial for customer success managers. In this book we’ll dig into why customer loyalty matters, tips and tricks on how to build customer loyalty, and key metrics for tracking your loyalty growth.
Constructing Success is the book for those that recognize they need a customer success program, but don’t quite know where to begin. It lays out a step-by-step process and provides strategies, tactics and best practices for customer success.