Director of Customer Success
Senior Software Engineer
In the beginning, Trustfuel was Net Promoter Score tool. Our product gave teams a simple way to collect feedback from customers — but something was missing.
So we dug deeper. We engaged our customers and began to notice a recurring theme. Over and over, teams were busy putting out fires instead of preventing them. By being reactive, they were leaving their customers — and revenue at risk.
They knew that proactive outreach would help them prevent issues. But proactivity was an ideal not met. Not because of laziness or ignorance, but because teams were drowning in software — spreadsheets, note taking tools, email, calendars, CRM systems, support desks and even other customer success software.
That’s where we come in. Trustfuel focuses on features that save you time, not ones that require more of it. The platform is powerful, easy to setup and easier to use.
We absolutely know you’ll love it.
For You and the Community
Just like customer success managers, we have a passion for serving. Our goal is to build a strong, helpful customer success community. Because of that Trustfuel has spent a significant amount of time creating helpful resources.
We’ve written a handful of free guides and have more in the works.
About once a quarter we host a Customer Success Roundtable. We cover a handful of topics and have a happy hour afterwards. If you’re in Atlanta, let us know! It’s a great way to share ideas with others in the industry.
Recruiting the right customer success people can be tough. If your team is growing, we’ve built a job board where we post customer success jobs for free.
Remember the NPS tool we mentioned earlier? We’ve decided to release it as free Net Promoter Score software. It’s an easy way to gather feedback about your product and a better excuse to reach out to your customers.
Trustfuel will continue to build software that makes you happy. So you can get back to what’s important — making your customers happy.
Backed by Atlanta Ventures and founded by leaders from Pardot, Salesforce and SignUp4.