Our Best Customer Success Posts of 2016

The Trustfuel team wrote a good amount about customer success in 2016. We thought it might be interesting to look back at our most popular blog posts. 5. The 2016 Customer Success Report This would probably be our top blog post had it been out for another month or...
Understanding Net Promoter Score

Understanding Net Promoter Score

“How likely are you to recommend this company to a friend or colleague?” Understanding Net Promoter Score was among the first posts we published about NPS. It has become one of the most-read articles on this blog. After a year and a dozen of articles about NPS, we...

Customer Success Roundtable: Winter 2016

Once a quarter we host a Customer Success Roundtable in the Atlanta Tech Village. People from all over the customer success community in Atlanta join us for few drinks and a conversation about customer success. The following are notes from our last event on Thursday...