Implementation: 6 Steps to Success

Six Best Practices for a Successful Implementation Implementation is the technical set-up of your product for your customer. Onboarding begins when the product/platform has been fully implemented. Implementation is distinct from onboarding, which is the phase of the...

read more

Our Best Customer Success Posts of 2016

The Trustfuel team wrote a good amount about customer success in 2016. We thought it might be interesting to look back at our most popular blog posts. 5. The 2016 Customer Success Report This would probably be our top blog post had it been out for another month or...

read more
Understanding Net Promoter Score

Understanding Net Promoter Score

“How likely are you to recommend this company to a friend or colleague?” Understanding Net Promoter Score was among the first posts we published about NPS. It has become one of the most-read articles on this blog. After a year and a dozen of articles about NPS, we...

read more