How to Make Renewals a No Brainer

Renewal rate is key to a CSMs success. Customer Success evolved as a discipline to protect your company’s revenue stream. The goal is to ensure customers purchase again and again, reducing the cost of customer acquisition and increasing the profitability of existing...

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Why Customer Advocacy Matters for Success

Why are customer advocates so important? On the surface, customer advocacy seems fairly simple to understand, but it can prove a very difficult metric to track and grow. Customer advocates purchase your products over and over again and share the love with their...

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