If you have decided to utilize an NPS program to increase your customer loyalty and so far, encountered a lot of software service provides, and still don’t know which one to choose, don’t worry, we are going to help you find the best one. All of them will allow you to ask a straightforward question, “why you are the best solution for me,” but here all similarities end. One of the first things you should do is to ask around about the NPS software other companies are using. If this doesn’t help you, then we have a couple of suggestions for you.
Determine your goals
It is essential to establish the goals you want to reach through the use of NPS software. For example, are you looking to move your company towards customer-centric culture, or you want to boost your retention rates, of you just want to increase the growth? Perhaps you have used the NPS platform before, and now you need something that is faster, better and stronger. We all want better efficiency, a platform that is user-friendly and one that offers a modern approach. Whatever your goals might be, you should keep them in your mind when you are looking for an NPS software. So here are some platforms you can test.
This software collects and acts on real-time customer feedback, which can be very beneficial for startup companies. You need an immediate response, and all data is received on a daily basis. It will integrate your CRM and trigger feedback requests after specific events or time frames. This platform also connects your entire company and provides real-time insight to everyone, from the front line to the CEO. With the collected data, your team will be able to take immediate action. Based on referrals and reviews you will be able to improve the business of your company.
This is the software our company developed, and we offer you a variety of possibilities. For instance, you will have an opportunity to deliver surveys to customers using email, SMS, or survey visitors directly on your website. The clients will be asked a straightforward question, which will be easy to understand. Feedback always arrives in a real-time, which is essential for any company. Our platform also offers you a multi survey mode, where you can use email, web, and SMS.